携程欢迎最新从事过自然语言处理等行业的优秀人才加入我们，携程旅行网将为您提供广阔的发展平台！
工作职责:
? Evaluate AI Trainer performance by monitoring unresolved session root cause accuracy, corpus annotation accuracy, which determines the customer intention recognition accuracy of chat-bot and AI platform configuration correctness.
? Provide constructive feedback to AI trainers, supervisors and managers regarding chat-bot optimization, including AI self-service rate improvement, business procedure updates, session analysis & corpus annotation procedure optimization etc.
? Chat-bot dissatisfied session daily analysis.
? Review AI chat-bot Q&A and FAQ answer "script" and business logic configurations, according to business procedure and customer needs, to ensure all online contents are of high quality and guarantee customer experience.
? Determine and analyse any quality gaps and formulate appropriate recommendations through self-service rate monitoring and AI Trainer action tracking.
? Contribute to Implementation of quality control standards and continuously optimize them according to business requirements.
? Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required.
? Advocate the Trip culture both internally and externally.
? Assist with other projects assigned by Team Leads / Supervisors / Managers.
任职资格:
? Have a good command of English and proficiency in one or more European languages such as German, French, Russian, both written and spoken
? Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.).
? Strong data analysis and operation ability, and able to independently extract and process serval kinds of analysis reports.
? Good communication skills, execution, and pressure resistance.
? A strong customer-oriented mindset.
Desired
? Positive and forward-thinking attitude, with a diligent and results-orientated approach to work.
? Be conscientious and responsible, and good spirit of collaboration.
? More than 1 years’ experience as AI trainer or Customer Service Center quality control is preferred.
? Critical thinking
What we offer
? 32 days holiday
? Life assurance
? Health cash plan
? Annual travel bonus
? Gym discount near the site in Edinburgh
带薪年假 五险一金 周末双休 节日福利 专业培训 餐饮补贴
