EF 英孚教育新闻资讯

工作职责：

1、开班前学员个人学习档案和相关资料的建立；

2、与教务部门合作，在新开班前为学员/学员家长做入门指导课；

3、在新课程开始阶段与任课老师取得沟通，确认新生级别是否需要调整；

4、定期进行课堂观摩，与老师沟通学员学习情况；

5、听取家长的反馈意见，做好家长沟通记录；

6、电话邀约家长到校参与公开课、老师家长见面会和毕业典礼，协助任课老师组织进行这些工作；

7、确保Odin系统的正确使用，完成学生出勤请假记录、插班、转班、转校、停课、续读等操作；

8、在任何与学生学习或校内安排方面充当学校与家长沟通的桥梁；

9、及时处理学员/家长投诉，并跟进学员/家长们提出的意见；

10、始终与客户保持良好的合作关系，最终达成续读、学员推荐和购买相关产品的目标。

11、协助市场部门组织进行各种校内活动；

1. Prepare student profile and class folder before the class starts;

2. Cooperate with the DoS/FT in conducting the Parent Orientation;

3. Communicate with DoS regarding student’s adaptation to the level and make changes if necessary;

4. Observe the class and communicate with teacher about student’s progress;Track student’s learning progress and update parent regularly on student progress and performance;

5.Listen to parent’s feedback and make parent communication record;

6. Work together with teacher in organizing Open Door, Parent & Teacher Meeting and Achievement Ceremony and invite parent to attend;

7. Ensure the correct operations in Odin on attendance tracking, transfer-in, transfer-out, suspension and retention etc;

8.Work as the bridge of communication to parents for all studying related issues or school arrangement;

9. Deal with customer complaints and follow up with actions;

10. Establish good relationship with customers to achieve retention, referral and related sales target.

11. Help marketing team in organizing internal marketing activity;

应聘资格要求 Profile:

1、热爱教育

2、拥有良好的英语能力和演讲能力

3、专业的形象

4、能够给予指导、反馈，帮助学生提高语言学习水平

5、有亲和力能够与学员和家长建立良好人际关系

6、能够接受灵活的工作时间安排

® You love education

® You possess good English and presentation skills

® You project a very professional image

® You like providing guidance, feedback and helping students with their study

® You are friendly and can build good relationships with students and parents

® You can work flexible hours

学术背景要求 Key requirements:

1、大专以上学历

2、良好的英语书面和口语表达能力

3、熟练使用Microsoft Office

4、有客户服务工作经验优先

5、有教育行业背景或销售经验优先

® College degree or above

® Good English communication skill in both written and spoken (B1 above)

® Good computer skills in Microsoft office

® Customer service experience is preferred

® Education industry background or sales experience is a plus

常州英孚公园路中心：江苏省常州市钟楼区公园路66号南大街商业步行街2楼

常州英孚新北校区：江苏省常州市新北区通江中路268号K12家庭成长中心一楼

联系电话：051988235678， 联系人：丁老师