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- Partners with the Customer Service team to further enhance collaboration
and facilitate cooperation between the teams.
- Stays on top of business signals and guides the team to secure short-
and long-term opportunities.
- Provides a personalised service and builds relationships with customers.
- Tracks competitor information and market trends and suggests required
action.
- Formulates and manages service contracts with customers.
- Communicates service or rate changes, notable trends, policies and other
relevant information to assigned accounts.
- Assists with processing price quotes and rate negotiations.
- Ensures customer relationship management tools are updated on time and
are of excellent quality.
- Typically manages a large sales support team for a large cluster with
significant impact.
- Manage product commercial agreement (quote to cash process).
- Online quote requests and processing.
- Manage Business Partners contracts.
- Customers usage reports (for usage billing and overage tracking).
- Monitoring of existing customers expiry for renewals. - Responsible for digital online store order management and processing.
- Salesforce management and maintenance .
- APA team performance – GP, Customer adoptions, etc.
- Has responsibility for invoicing, overdue payment
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