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工作职责:
？ Designing the human-robot interaction, including reviewing the knowledge base, putting the default replies in writing and standardizing the flow of communication.
？ Digging out the issues in the human-robot interactions, critically analyzing the relevant data, and continuously improving the model accuracy, customer satisfaction, and service performance of the chat-bot.
？ Improving the comprehension ability of the chat-bot by doing corpus annotation in a high-quality manner day-to-day.
？ Analyzing the chat sessions, and making suggestions for optimization.
？ Collaborating with relevant function teams to deliver an integrated workflow of demand negotiations, standard creations and project implementations.
任职资格:
？ undergraduate degree or above
？ preferably in the customer service industry, or comparable work experience
？ Experience in the knowledge base, chat-bot maintenance in call centers is a priority
？ Strong data insight and analytical skills
？ Proficient communication skills, active learning capability, and a teamwork spirit
？ Great at internal and external coordination, and strong executive ability
？ Experience in the knowledge base, chat-bot maintenance in call centers is a priority
？ Proficient in using office software, such as Microsoft Office
？ HK: excellence in the specified language, and basic English
？ excellence in the specified language, and comfortable with using English to communicate at work
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